Nature of dispute
If you are a student enrolled in a private education institution (PEI), you may be in a dispute with the institution over issues relating to enrolment, course fees, quality of courses and/or teachers, disciplinary issues or course administration.
How we can help
Mediation is a voluntary process where a neutral third-party, the mediator, facilitates the disputants’ negotiation process for a private and amicable settlement.
Individuals who have disputes against PEIs can apply for the Committee for Private Education (CPE) Mediation-Arbitration Scheme which was launched by CPE in conjunction with SMC and the Singapore Institute of Arbitrators.
This mediation process is governed by the CPE Mediation-Arbitration Scheme rules. It is subject to the Private Education Act (Cap 247A) and the Private Education (Dispute Resolution Schemes) Regulations 2016.
Two tiers of mediation fees apply depending on the claim amounts:
CPE MEDIATION-ARBITRATION SCHEME
|Fees paid by student||Fees paid by private education institutions|
|Claims less than or equal to $30,000||$154.08||$616.32|
|Claims above $30,000 up to $100,000||$492.20||$1,968.80|
|* The figures above are in Singapore dollars and inclusive of GST.
** For claims exceeding $100,000, please refer to SMC’s Mediation Procedure below
For more information, please refer to the CPE Mediation-Arbitration Scheme mediation rules and fees below:
- Committee for Private Education Mediation-Arbitration Scheme mediation rules
- Committee for Private Education Mediation-Arbitration Scheme mediation fees
For private education disputes where the claim amount exceeds $100,000, you can apply for the Mediation Procedure.
SMC will help parties to appoint a mediator and arrange a mediation venue.
Parties pay the mediation fees below for the Mediation Procedure.
|MEDIATION PROCEDURE FEE
(For disputes above $60,000)
|A non-refundable filing fee of $267.50 is to be borne by each party, applicable to all mediations administered by the Singapore Mediation Centre.|
|Sum in dispute||Mediation fees|
|Above $60,000 and up to $100,000||$963 per party per day|
|Above $100,000 and up to $250,000||$1,284 per party per day|
|Above $250,000 and up to $500,000||$2,942.50 per party per day|
|Above $500,000 and up to $1,000,000||$3,477.50 per party per day|
|Above $1,000,000 and up to $2,500,000||$4,547.50 per party per day|
|Above $2,500,000 and up to $5,000,000||$5,617.50 per party per day|
|Above $5,000,000 and up to $10,000,000||$6,901.50 per party per day|
|Above $10,000,000 and up to $20,000,000||$8,292.50 per party per day|
|Above $20,000,000 and up to $50,000,000||$9,897.50 per party per day|
|Above $50,000,000||$12,037.50 per party per day|
|* The figures above are in Singapore dollars and inclusive of GST.|
Please note that if parties choose their own mediator(s), the selected mediator(s) may charge his/her commercial rates and the above mediation fee will not be applicable.
For more information, please refer to the Mediation Procedure rules and fees on the Documents & Forms page: