Education

Nature of dispute

If you are a student enrolled in a private education institution (PEI), you may be in a dispute with the institution over issues relating to enrolment, course fees, quality of courses and/or teachers, disciplinary issues or course administration.

How we can help

Mediation

Mediation is a voluntary process where a neutral third-party, the mediator, facilitates the disputants’ negotiation process for a private and amicable settlement.

Individuals who have disputes against PEIs can apply for the Committee for Private Education (CPE) Mediation-Arbitration Scheme which was launched by CPE in conjunction with SMC and the Singapore Institute of Arbitrators.

This mediation process is governed by the CPE Mediation-Arbitration Scheme rules. It is subject to the Private Education Act (Cap 247A) and the Private Education (Dispute Resolution Schemes) Regulations 2016.

Fees

Two tiers of mediation fees apply depending on the claim amounts:

CPE MEDIATION-ARBITRATION SCHEME

 

Fees paid by student

Fees paid by private education institutions

Claims less than or equal to $30,000

$154.08

$616.32

Claims above $30,000 up to $100,000

$492.20

$1,968.80

* The figures above are in Singapore dollars and inclusive of GST.

** For claims exceeding $100,000, please refer to the SMC Commercial Mediation Scheme below

For more information, please refer to the CPE Mediation-Arbitration Scheme mediation rules and fees below:

Commercial Mediation Scheme

For private education disputes where the claim amount exceeds $100,000, you can apply for the Commercial Mediation Scheme.

SMC will help parties to appoint a mediator and arrange a mediation venue.

Fees

Parties pay the mediation fees below for Commercial Mediation Scheme.

COMMERCIAL MEDIATION SCHEME FEE
(For disputes above $60,000)
A non-refundable filing fee of $267.50 is to be borne by each party, applicable to all mediations administered by the Singapore Mediation Centre.
Sum in dispute Mediation fees

Above $60,000 and up to $100,000

$963 per party per day

Above $100,000 and up to $250,000

$1,284 per party per day

Above $250,000 and up to $500,000

$2,942.50 per party per day

Above $500,000 and up to $1,000,000

$3,477.50 per party per day

Above $1,000,000 and up to $2,500,000

$4,547.50 per party per day

Above $2,500,000 and up to $5,000,000

$5,617.50 per party per day

Above $5,000,000 and up to $10,000,000

$6,901.50 per party per day

Above $10,000,000 and up to $20,000,000

$8,292.50 per party per day

Above $20,000,000 and up to $50,000,000

$9,897.50 per party per day

Above $50,000,000

$12,037.50 per party per day

* The figures above are in Singapore dollars and inclusive of GST.

Please note that if parties choose their own mediator(s), the selected mediator(s) may charge his/her commercial rates and the above mediation fee will not be applicable.

For more information, please refer to the Commercial Mediation Scheme mediation procedures and fees on the Documents & Forms page:

To begin a dispute resolution process

  • 1
  • 2

    Download the form of Committee for Private Education Mediation Arbitration Scheme application form here.

  • 3

    Send the completed form to CPE’s Student Services Centre at:
    1 Marina Boulevard
    #18-01 One Marina Boulevard
    Singapore 018989
    or email to CPE_CONTACT@cpe.gov.sg.

  • 2

    Download the Commercial Mediation Scheme Request for Mediation form here.

  • 3

    Send the completed form to SMC by fax at +65 6333 5085 or email to enquiries@mediation.com.sg.

  • 4

    Payments should be made either via cheque or bank transfer. Cheque to be made payable to “Singapore Mediation Centre”.

For more information, please contact SMC at