Webinar: Mediation in the Online World (A 4-Part Series)


This online course looks at the issues of efficiency, practicality, and enforcement that counsel, mediators, arbitrators, and policymakers should consider when using various technology-enhanced platforms for ADRmediation. It aims to provide the training needed to refine and adapt existing mediation skills to become more compatible with the increasing incorporeal digital forums around us. During the course participants will have access to online dispute resolution coaches reviewing their performance.

27 May 2020 – Part 1 – Introduction to Online Mediation

This module will cover the relationship between Online Dispute Resolution and online mediation. You will learn to identify the advantages and disadvantages of online mediation and to know when it is appropriate for resolving disputes. You will also gain an understanding of the different online mediation platforms and the services they provide.

3 June 2020 – Part 2 – Online Mediator’s Skills and Knowledge

You will learn to recognise the ethical standards and core skills required for online mediation. There will be a review of general mediation skills taught in Singapore Mediation Centre’s courses and also the adaption of offline mediation techniques to the online environment.

10 June 2020 – Part 3 – Conducting Online Mediation

This module will guide you to prepare for online mediation and to manage its process. You will learn to develop time management in asynchronous online conversations and to manage mediation with largely synchronous conversations. Post-online mediation will also be covered. This is an interactive module with demonstrations.

17 June 2020 – Part 4 – Communication Skills for Online Mediators

You will learn to develop rapport and discourse in the online environment and to build awareness of party psychology and common online behavior. The module will also cover strategies on the appropriate procedures and techniques for communication in an online environment and the pitfalls when communicating online.

For more information on the speakers and the Series, please click here.

CPD Details

Public CPD Point(s): T B C

Practice Area: Alternative Dispute Resolution

Training Category: General

Participants who wish to obtain CPD Points are reminded that they must comply strictly with the Attendance Policy set out in the CPD Guidelines. For this activity, this includes signing in on arrival and signing out at the conclusion of the activity in the manner required by the organiser, and not being absent from the entire activity for more than 15 minutes. Participants who do not comply with the Attendance Policy will not be able to obtain CPD Points for attending the activity. Please refer to http://www.sileCPDcentre.sg for more information.

For more information, please contact the Training Team at +65 6332 4366 or by email at training@mediation.com.sg.