COVID-19 has forever changed the world we live in. Commerce and communication are now conducted online more than ever. Dispute resolution, in particular mediation, will likewise have to evolve, and SMC is increasingly moving to facilitate online mediations. In the face of this new reality, mediators will have to develop new skills and change some perspectives in order to thrive.

This course looks at the issues of efficiency, practicality, and enforcement that counsel and mediators should consider when using various technology-enhanced platforms for mediation. It provides the training needed to refine and adapt existing mediation skills to be compatible with the increasing incorporeal digital forums around us. During the course, participants will have the opportunity to interact closely with trainers, as well as access to online dispute resolution coaches reviewing their performance during the role-plays and training exercises.

This course is made of 4 parts that will be covered across 2 days.

Part 1 – Introduction to Online Mediation

This module will cover the relationship between Online Dispute Resolution and online mediation. You will learn to identify the advantages and disadvantages of online mediation and to know when it is appropriate for resolving disputes. You will also gain an understanding of the different online mediation platforms and the services they provide.

Part 2 – Online Mediator’s Skills and Knowledge

You will learn to recognise the ethical standards and core skills required for online mediation. There will be a review of general mediation skills taught in Singapore Mediation Centre’s courses and also the adaption of offline mediation techniques to the online environment.

Part 3 – Conducting Online Mediation

This module will guide you to prepare for online mediation and to manage its process. You will learn to develop time management in asynchronous online conversations and to manage mediation with largely synchronous conversations. Post-online mediation will also be covered. This is an interactive module with demonstrations.

Part 4 – Communication Skills for Online Mediators

You will learn to develop rapport and discourse in the online environment and to build awareness of party psychology and common online behavior. The module will also cover strategies on the appropriate procedures and techniques for communication in an online environment and the pitfalls when communicating online.

We offer customisable training programmes for companies and organisations that seek to equip their staff in the art of mediation, negotiation and conflict resolution. We tailor the content of our training to meet your goals, whether it is to learn how to manage conflicts within the organisation or with external parties, or build stronger teams through effective communication and managing conflicts constructively.

Our clients come from diverse backgrounds, including government organisations, tertiary institutions, professional and trade associations, and business organisations in Singapore and abroad. We have many repeat clients who appreciate the value of training their staff in conflict resolution skills.

SMC has conducted extensive training outside Singapore. We have conducted training programmes in ASEAN countries, in other parts of Asia, the Middle East, the South Pacific region and in Europe.

LOCATIONS WHERE SMC HAS TRAINED

We also conduct training programmes for trainers to equip them with the necessary skills to run their companies’ internal programmes on mediation, negotiation and conflict resolution effectively.

Contact

For more information, please contact:
Training Department
Tel: +65 6335 5036/7/8
Fax: +65 6333 5085
Email: training@mediation.com.sg

Strategic Conflict Management for Professionals Module 1 is an intensive two-day training programme to learn the foundations of interest-based mediation which focuses on the disputing parties’ interests and encourages a broader range of solutions.

You will learn about the nature of conflicts and the most effective techniques to manage them. These fundamental dispute resolution strategies can be applied in diverse situations to manage work relationships within an organisation or with external parties, or to build stronger and more effective teams.

This is a highly interactive training programme with role plays and exercises. Anyone who is interested in acquiring mediation skills, including lawyers as well as C-suite executives, professionals, managers and other executives who want to advance their professional skills, should attend this training.

Participants will be able to:

Strategic Conflict Management for Professionals Module 2 builds on the basics of interest-based mediation which focuses on finding solutions based on the interests of disputing parties and dispute resolution concepts covered in Module 1.

This three-day programme is highly interactive with role plays and exercises and is taught by experienced faculty. It is suitable for anyone who wants to be trained in mediation, including lawyers, C-suite executives, professionals, managers and other executives who want to advance their professional skills.

Participants will be able to:

Mediation can help reduce congested court dockets, allowing judges more time to decide important cases. Mediation is also more suitable for relationship disputes and cases where the cost of litigation is excessive in relation to the quantum of the dispute.

SMC’s Judicial Mediation Training Programme allows Judges to become familiar with mediation and its processes. This will enhance their ability to identify cases before them which are suitable for mediation, and to mediate in appropriate cases.

SMC has run this programme for Judges and other judicial officers both in Singapore and around the world.

Learning Outcomes

The Judicial Training aims to:

This will enable Judges to make use of mediation to quickly resolve suitable cases.

Track Record

SMC has conducted mediation training for Judges from Brunei, Thailand and the Philippines, as well as Myanmar, Sri Lanka and Fiji.

Contact

For more information, please contact:

Ms Suhartini Binte Salim
Tel: +65 6335 5037
Fax: +65 6333 5085
Email: training@mediation.com.sg

Take our Mediation Skills Assessment (MSA) and have your skills as a mediator formally recognised. Those who pass the MSA will be formally recognised as an SMC Accredited Mediator.

The MSA consists of the following components:

The International Mediation Institute (IMI), based in the Netherlands, is the only international standards-setting body for mediation. It aims to promote transparency and high competency standards in mediation practice worldwide. IMI certifies mediators to assure quality and professionalism in the field. Its certification is acknowledged and recognised by courts and various private dispute resolution bodies around the world, and allows certified mediators to offer their service for international clients.

SMC’s Strategic Conflict Management for Professionals (Module 1 & 2) and Mediation Skills Assessment (MSA) qualifies mediators for IMI Certification. Our programme meets the IMI criteria and has been approved by the Independent Standards Commission of IMI. For more information on IMI, please click here.