Through years of experience, SMC has established itself as a training expert in the field of negotiation, mediation and conflict management in Singapore and the region. Our workshops are highly-rated for their proven teaching methodologies, interactive content and highly energised teaching environment.  

Strategic Conflict Management for Professionals (Module 1) [SkillsFuture]


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Next Course Dates:

25 to 26 April 2016
23 to 24 May 2016
27 to 28 June 2016
18 to 19 July 2016
22 to 23 September 2016
20 to 21 October 2016
21 to 22 November 2016


9:00am - 5:00pm


Supreme Court

Registration Fee (Inclusive of GST)

Regular: $909.50
Early Bird: $834.60


For queries please contact:
Ms Melissa Lai
Tel: +65 6332 4088
Fax: +65 6333 5085


Register Online Now

This is an intensive 2-day workshop that offers you an opportunity to increase your understanding of conflicts, learn the latest and most effective techniques to manage and resolve conflicts, and improve your communication and interpersonal skills. Participants can expect a highly interactive programme and active engagement in role plays and exercises.

What You Can Expect to Learn

  • Fundamental concepts in interest-based conflict management
  • A model of mediation: a dynamic process
  • Mediator's strategies and approaches
  • Powerful tools for effective communication
  • Techniques to overcoming impasse

Who Should Attend

  • C-suite executives, professionals, managers and executives involved in the management of disputes between members of their organisation or between them and external parties
  • Professionals and executives involved in group problem-solving
  • Persons who want to learn an effective dispute resolution strategy applicable to diverse situations, incorporated as part of their professional skills

Continuing Professional Development Points (CPD)

The Singapore Institute of Legal Education (SILE) has accredited this workshop as follows:

  • CPD Points for Lawyers: 12
  • Practice Area: Professional Skills
  • Training Category: Foundation

Participants who require CPD Points should indicate their ‘Admission as Advocate and Solicitor Number’ (AAS No) on the registration form.

For more information on the SILE’s CPD Scheme, please visit:

The Council for Estate Agencies (CEA) has also accredited this workshop as follows: 

  • CPD Credit Hours: 4 CPD Core Hours 

For more information on CEA’s CPD Scheme, please visit: 


SkillsFuture is a national movement to provide Singaporeans, 25 years and above, and is a self-sponsored individual, the opportunities to develop their fullest potential throughout life, regardless of their starting points. Individuals who attend these programmes may apply their S$500 SkillsFuture credit (or any part thereof) to offset the cost of attending the programme.  For more information, please refer to

Attending the Strategic Conflict Management for Professionals (Module 1) qualifies all Singapore businesses for tax deductions / allowances or cash payouts from the Productivity and Innovation Credit (PIC) Scheme administered ​by the Inland Revenue Authority of Singapore (IRAS), subject to the terms and conditions. For more information on the PIC scheme, please visit the IRAS website here

Please note that SMC retains the right to cancel a workshop and to make changes to the details published without prior notice.

SMC will be revising its Associate Mediator accreditation policy with effect from 1 July 2015.

Under the revised policy, participants who complete the Strategic Conflict Management for Professionals (SCMP) Module 1 and 2 workshops, and successfully pass the Mediation Skills Assessment will not be automatically accredited as Associate Mediators on SMC’s Panel of Associate Mediators.

Participants who pass the Mediation Skills Assessment, can however, have their skills formally recognised by applying to be Singapore International Mediation Institute (SIMI) Accredited Mediator Level 1 ( ).

Participants who complete the Strategic Conflict for Professionals (SCMP) Module 1 workshop before 1 July 2015 are not affected by this new policy.