With its 20-year track record, SMC is the training expert in the field of negotiation, mediation and conflict management in Singapore and the region. SMC has conducted workshops in countries such as Fiji, Malta, Jordan, China, Myanmar, the Philippines etc. Our workshops are highly rated. For instance, in one workshop for the Ministry of Education, 100% of participants rated it as either excellent or very good.

Our trainers bring with them the best of both worlds — an Asian sensitivity to cultural nuances in mediation and a background in the Harvard model of interest-based negotiations. They use proven teaching methods and hands-on lessons to liven up the classes. SMC runs workshops for organisations in Singapore weekly.

An Asian Perspective on Mediation - Face, Guanxi & Hierarchy



For queries please contact:
Ms Suhartini Binte Salim
Tel: +65 6332 4088
Fax: +65 6333 5085

An intensive 2-day workshop, An Asian Perspective on Mediation, will equip participants with enhanced skills to manage conflicts involving Asians.

Gain insights into how the Asian culture impacts discussions in a dispute. Understanding the concepts of face, guanxi and hierarchy — among other things — will help you avoid the pitfall of misreading them in culture-laced negotiations.

What You Can Expect to Learn

  • Impact of cultural considerations on the interest-based model of mediation
  • How to prepare for dispute resolution in an Asian context
  • Managing key cultural concepts, including “face”, guanxi and hierarchy to better affect the mediation outcome
  • Avoiding cultural pitfalls

Who Should Attend

  • Professionals who deal with disputes in an Asian context
  • Mediators, conflict resolution professionals and advisors
  • Business leaders, managers and anyone else who may encounter disputes in an Asian context.


  • Participant must be able to read and speak well in English
  • Participant must be trained in interest-based mediation.

Continuing Professional Development Points (CPD)

The Singapore Institute of Legal Education has accredited this workshop as follows:

  • CPD Points for Lawyers: to be confirmed
  • Practice Area: Professional Skills
  • Training Category: Advanced

Participants who require CPD Points should state their Admission as Advocate and Solicitor Number (AAS No.) on the registration form.

For more information on SILE’s CPD Scheme, visit:


Attending An Asian Perspective on Mediation qualifies all Singapore businesses for tax deductions/allowances. Or, they can opt for cash payouts from the Productivity and Innovation Credit (PIC) Scheme administered ​by the Inland Revenue Authority of Singapore (IRAS), subject to terms and conditions. For more information on the PIC scheme, visit the IRAS website here.

SMC reserves the right to cancel a workshop and to change published details without prior notice.