Dispute Resolution Training for Professionals, Managers, Engineers and Technicians (PMETs)
Mediation training constitutes an investment in your professional development. The Singapore Mediation Centre (SMC) conducts mediation courses throughout the year. These courses impart strategies and practical techniques for effective dispute resolution. Participants are equipped with the tools to smooth out conflicts and resolve disputes in their workplace and everyday life. Apart from learning the theory and psychology behind mediation, participants are involved in intensive role plays with fish bowl discussions to better understand how to apply the mediation skills they have learned.
In 2016, there were ten Strategic Conflict Management for Professionals (Module 1) workshops conducted. Participants who are interested to learn more in-depth mediation skills can choose to move on to Module 2. Participants who successfully pass the Mediation Skills Assessment, can be accredited as mediators with the Singapore International Mediation Institute.
The usual participants in SMC courses have ranged from C-suite officers, HR managers, judges and lawyers, customer service officers and claims managers. Basically, anyone who needs to deal with conflicts at the workplace would gain valuable insights from the skills taught.
SMC also conducts other workshops on negotiation, the Asian perspective on mediation and mediation advocacy. Specially tailored customised workshops have also been held for the maritime industry, Ministry of Manpower and Ministry of Education. For these participants, role play scenarios would mimic real life conflicts, making it easier for them to apply their skills in the workplace.
Participants at workshops may obtain Continuing Professional Development Points for lawyers and estate agents. Singaporeans who are 25 years old and above, interested to attend these programmes may apply their existing $500 SkillsFuture credit to offset their course fees. The employers of attendees may also be eligible for tax deductions and allowances, and can even opt for cash payouts from the Productivity and Innovation Credit (PIC) Scheme.
For more information on mediation training, please visit http://mediation.com.sg/workshops/
Follow us on:
LinkedIn I Facebook
July 2017 Issue. For past issues, read more here.